The Oval Primary School

The Oval School

Complaints Procedure


The Oval School

Complaints Procedure


Here at The Oval School we take your views seriously.  If you have any problems please follow the school contact procedure as stated below:


  1. Raise ALL queries / issues / problems / comments in the first instance with the CLASS TEACHER as follows:


  • - EITHER at the end of the school day OR telephone school on 0121-464 3248 for an appointment


  1. If you are not satisfied with how your query has been dealt with then the next step would be for you to see the senior staff member with responsibility for the particular year group your child is in. You can make an appointment at the school office as follows:


  • - Reception / Nursery: Mrs M Chadda
  • - Years 1 and 2: Mrs S Poulson
  • - Years 3 and 4: Mrs J Foulds
  • - Years 5 and 6: Mrs L Roberts


  1. Please follow the procedure above to ensure any queries are quickly dealt with. However, if you have followed steps 1. and 2. as stated but you still have outstanding queries then you can make an appointment at the school office to meet with one of the Heads Of School (Miss Harris or Mrs Williams) or school’s Inclusion manager (Miss Hollis).


Be assured that staff will always investigate the issue, feed back to parents, take appropriate steps to deal with any issues arising and plan a follow up meeting.


Your Support Is Appreciated By

Mrs R L Chahal And The Governing Body Of The Oval School

If, after you follow this procedure and you still feel you have a complaint, The Oval School follows the Birmingham City Council’s Complaints Procedure which you can find on our website under ‘Policies’ – thank you.